Qualcomm Helps 211 Give Callers the 411 on Flu, Fires

By NED RANDOLPH – 5/18/2009
San Diego Business Journal Staff

The 211 San Diego assistance line has been up and running for five years, but local residents came face to face with it en masse during the 2007 wildfires that displaced 500,000 people and inundated the nonprofit’s call centers, which logged 120,000 calls in 10 days.

The service went off-line before being rebooted by Qualcomm, which stepped in and offered its information technology staff and data center to get the service going again.